Free to use. A fee only when you get paid.
Guest manuals, Welcome Books, signs, bookings and messages cost nothing, and there is no subscription. When money is paid through StayPerk, a fee comes out of the seller's share. Guests never pay extra.
Prices in Canadian dollars.
Create your guest manualWhere a payment goes
One early check-in
What each role gets
Everything that doesn't involve a payment is free. Here is what each role earns and pays.
Each role's page explains its fees with examples.
| Free | You earn | Fees | |
|---|---|---|---|
| Hosts | Guest manuals, printable Welcome Books, signs and QR codes. Add-ons and local services in your manual. Bookings, messages and income tracking. | The price of your add-ons, minus the fee. Plus 5% of every local service a guest books from your manual. | 10% on add-ons you sell. Nothing else. |
| Property managers | Everything hosts get, across all your properties. A shared inbox, invoices, and booking providers for your hosts. | Your add-ons and services, minus the fee. Plus 5% of local services guests book at properties you manage. | 10% on add-ons sold to guests. 5% plus the card fee on services you bill to hosts. Invoices: the card fee only. |
| Service providers | A profile and service catalog, a calendar with availability, orders, messages and a public booking link. | 80% of guest bookings and 90% of bookings by hosts and property managers. | 20% on guest bookings (5% to the host, 5% to the property manager, 10% to StayPerk). 10% on host and property manager bookings. |
| Guests | Opening the manual, booking services and add-ons, messages and receipts. No app or account needed to read a manual. | Not applicable. | None. Guests pay the listed price and any tax. |
Fees from November 1, 2026
Each fee is a share of the price before tax. The examples leave tax out.
Every fee comes out of the seller's share.
| When | StayPerk fee | Seller keeps | Card fees |
|---|---|---|---|
| A host pays an invoice by card through StayPerk$200 invoice: sender $193.90, card fee about $6.10. | No StayPerk fee | About 97% | Passed on to the sender |
| A property manager bills a host for a service through StayPerk$250 winterization: property manager $229.95, StayPerk $12.50, card fee about $7.55. | 5% + card fee | About 92% | Passed on to the property manager |
| A guest buys a host's add-on, such as early check-in$50 early check-in: host $45, StayPerk $5. | 10% | 90% | StayPerk pays |
| A guest buys a property manager's add-on or service$80 extra cleaning: property manager $72, StayPerk $8. | 10% | 90% | StayPerk pays |
| A host or property manager books a service provider for a property$150 cleaning: provider $135, StayPerk $15. | 10% | 90% | StayPerk pays |
| A guest books a service provider's service from a guest manual$100 paddle board rental: provider $80, host $5, property manager $5, StayPerk $10. | 20% | 80% | StayPerk pays |
A host pays an invoice by card through StayPerk
No StayPerk fee: the seller keeps about 97%, and the card fee is passed on to the sender.
$200 invoice: sender $193.90, card fee about $6.10.
A property manager bills a host for a service through StayPerk
StayPerk takes 5%, the seller keeps about 92%, and the card fee is passed on to the property manager.
$250 winterization: property manager $229.95, StayPerk $12.50, card fee about $7.55.
A guest buys a host's add-on, such as early check-in
StayPerk takes 10%, the seller keeps 90%, and StayPerk pays the card fees.
$50 early check-in: host $45, StayPerk $5.
A guest buys a property manager's add-on or service
StayPerk takes 10%, the seller keeps 90%, and StayPerk pays the card fees.
$80 extra cleaning: property manager $72, StayPerk $8.
A host or property manager books a service provider for a property
StayPerk takes 10%, the seller keeps 90%, and StayPerk pays the card fees.
$150 cleaning: provider $135, StayPerk $15.
A guest books a service provider's service from a guest manual
StayPerk takes 20%, the seller keeps 80%, and StayPerk pays the card fees.
$100 paddle board rental: provider $80, host $5, property manager $5, StayPerk $10.
These rates apply to purchases made from November 1, 2026. Earlier purchases keep the rates in force when they were made: 5% on add-ons, 10% on services, and no fee on invoices.
How payments work
- Free to use
- Guest manuals, printable Welcome Books, signs and QR codes are free. There is no subscription, and guests never pay to view a manual.
- Fees come from the price before tax
- Tax collected on a sale is passed to the seller in full. Card fees are the ones Stripe charges, usually 2.9% + $0.30.
- Minimum price
- Paid add-ons and services must cost at least $10. Free items are fine.
- Commission payouts
- Host and property manager commissions are paid monthly once they reach $25. Smaller amounts carry over to the next month.
- Refunds
- The guest gets a full refund. If the seller cancelled or couldn't provide the service, the card fee (the card company keeps it) comes out of the seller's next payout. If the guest cancelled, StayPerk pays it.
- Card disputes
- The payout waits while a dispute is open. If the guest wins and the service wasn't delivered, the seller covers the amount and the $15 dispute fee. If it was delivered, StayPerk covers it.
Frequently asked questions
Is StayPerk free?
Yes. Guest manuals, printable Welcome Books, signs, QR codes, bookings, messages and income tracking are free, with no subscription. StayPerk charges a fee only when money is paid through it, and the fee comes out of the seller's share.
What does StayPerk charge on add-ons?
From November 1, 2026, 10% of the add-on price before tax, and StayPerk pays the card fees. Add-ons bought before then carry a 5% fee.
What do service providers pay?
20% on bookings by guests, of which 5% goes to the host and 5% to the property manager when there is one, and 10% on bookings by hosts and property managers. StayPerk pays the card fees. These rates apply from November 1, 2026.
Do guests pay a booking fee?
No. Guests pay the price the seller sets plus any tax. StayPerk's fee comes out of the seller's share.
Who pays the card fee when a purchase is refunded?
If the guest cancelled, StayPerk pays it. If the seller cancelled or couldn't provide the service, the card fee comes out of the seller's next payout. The guest always gets a full refund.
When are host and property manager commissions paid?
Once a month, when your total reaches $25. Smaller amounts carry over to the next month.
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